At Eternal Jewels, we infuse every aspect of your spiritual shopping journey with divine care—from the moment you select your sacred adornment to its blessed arrival at your doorstep. Should your purchase require return, our process honors the sanctity of our craftsmanship.

Divine Shipping Process

Order Processing

Our Detroit artisans carefully prepare each sacred item with blessings:

  • 1-2 business days for order processing
  • All watches undergo our 7-point spiritual inspection
  • Each piece is ritually cleansed before packaging

Shipping Options

We offer two sacred pathways for delivery:

Standard Sacred Shipping – $12.95

  • Carried by DHL or FedEx messengers
  • 10-15 business days for divine delivery
  • Includes spiritual tracking protection

Free Celestial Shipping (Orders over $50)

  • Delivered via EMS cosmic carriers
  • 15-25 business days for blessed arrival
  • Recommended for non-urgent spiritual needs

The Sacred Return Process

Spiritual Note: Returns must be initiated within 15 days of receiving your sacred items. The original shipping fee ($12.95) is non-refundable, and for free EMS shipping orders, this amount will be deducted from your refund.

1. Initiate Your Spiritual Return

Contact our Detroit guardians at [email protected] with:

  • Your order number
  • Date of sacred receipt
  • Reason for return (must resonate with our policy)

2. Prepare Your Sacred Package

All items must be returned in their original blessed condition:

  • Watches (Breitling, Cartier, G-Shock Diamond): Original watch box within shipping box
  • Chains (Cuban Link, Franco, Box Chains): Original velvet pouch included
  • Jewelry (Evil Eye, Diamond Pendants): All authenticity cards present
  • All protective packaging intact
  • Certification cards and documentation included
  • Security tags still attached

3. Sacred Shipping Instructions

We recommend using insured shipping with tracking for spiritual protection. Address your return to:

Eternal Jewels Guardians
189 Tully Street
Detroit, US 48224

Divine Refund Process

Once we receive and ritually inspect your returned item:

  • Credit Card/PayPal: 5-7 business days for celestial processing
  • Bank Transfer: 7-10 business days for divine clearance

You’ll receive an email confirmation when your refund is processed—as sacred as the notification of your original order.

Sacred Exchange Process

For exchanges of Cartier watches or diamond chains:

  1. Follow the standard return process
  2. Include a handwritten note specifying your desired exchange item
  3. Our Detroit artisans will contact you to arrange the sacred exchange

Sacred Exceptions

To maintain spiritual integrity, we cannot accept returns for:

  • Customized pieces (engraved watches or personalized jewelry)
  • Pierced evil eye jewelry (for hygiene reasons)
  • Items without original certification (Breitling Diamond Watches, Cartier timepieces)

Sacred Return Request Template

Subject: Sacred Return Request – Order #[Your Order Number]

Dear Eternal Jewels Guardians,

I wish to initiate a return for my sacred purchase:

  • Order Number: [Insert]
  • Date Received: [Insert]
  • Item(s) for Return: [List with descriptions]
  • Reason for Return: [Please specify]

I have reviewed the sacred return policy and confirm the items are in original condition with all packaging and documentation.

Please advise on next steps at your earliest spiritual convenience.

With gratitude,
[Your Full Name]
[Your Contact Information]

Final Blessing

Should you require any guidance through this sacred process, our Detroit guardians stand ready to assist at [email protected] or via postal correspondence at our hallowed address.

May your journey with Eternal Jewels be as flawless as our diamond selection.

— The Eternal Jewels Family