At Eternal Jewels, we understand that selecting the perfect spiritual adornment requires divine inspiration. Should your sacred purchase not resonate with your soul as expected, our returns process is designed with the same reverence as our jewelry craftsmanship.

The Sacred Return Process

1. Initiate Your Spiritual Return

Within 15 days of receiving your Audemars Piguet timepiece or diamond Chai pendant, please contact our Detroit guardians at [email protected] with your order details and reason for return.

2. Prepare Your Sacred Package

All items must be returned in their original condition, with:

  • All protective packaging intact
  • Certification cards and documentation included
  • Security tags still attached

3. Sacred Shipping Instructions

We recommend using insured shipping with tracking for your protection:

  • For watches (Breitling, Cartier, G-Shock Diamond): Use the original watch box within the shipping box
  • For chains (Cuban Link, Franco, Box Chains): Ensure the original velvet pouch is included
  • For jewelry (Evil Eye, Diamond Pendants): Include all authenticity cards

Spiritual Note: The original shipping fee ($12.95 for standard shipping) is non-refundable. For free EMS shipping orders, $12.95 will be deducted from your refund.

Divine Refund Process

Refund Timeline

Once we receive and inspect your returned item:

  • Credit Card/PayPal: 5-7 business days for processing
  • Bank Transfer: 7-10 business days

You’ll receive an email confirmation when your refund is processed, as sacred as the notification of your original order.

Exchange Process

For exchanges of Cartier watches or diamond chains:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. Our Detroit artisans will contact you to arrange the exchange

Sacred Exceptions

To maintain the spiritual integrity of certain items, we cannot accept returns for:

  • Customized pieces (engraved watches or personalized jewelry)
  • Pierced evil eye jewelry (for hygiene reasons)
  • Items without original certification (Breitling Diamond Watches, Cartier timepieces)

Spiritual Assurance: All watches undergo our 7-point inspection before shipping. Should there be any defect, contact us immediately for a sacred resolution.

Sacred Return Request Template

Subject: Sacred Return Request – Order #[Your Order Number]

Dear Eternal Jewels Guardians,

I wish to initiate a return for my sacred purchase:

Order Number: [Insert]
Date Received: [Insert]
Item(s) for Return: [List with descriptions]
Reason for Return: [Please specify]

I have reviewed the sacred return policy and confirm the items are in original condition with all packaging and documentation.

Please advise on next steps at your earliest spiritual convenience.

With gratitude,
[Your Full Name]
[Your Contact Information]

Final Blessing

Should you require any guidance through this sacred process, our Detroit guardians stand ready to assist at [email protected] or via postal correspondence at our hallowed address.

May your journey with Eternal Jewels be as flawless as our diamond selection.

— The Eternal Jewels Family