FAQ

Eternal Jewels specializes in handcrafted religious jewelry and luxury timepieces that combine spiritual significance with bold statements. Our pieces are designed for those who value both sacred symbolism and premium craftsmanship, from diamond Chai pendants to iced-out watch chains.

Our clients are globally-minded individuals who appreciate:

• Religious and spiritual adornments with deep meaning
• High-end luxury watches from brands like Cartier and Breitling
• Bold jewelry statements including diamond chains and pendants
• Discreet yet secure global delivery of valuable items

Our collections include:

• Luxury Watches: Aqua Master, Audemars Piguet, Breitling, Cartier, G-Shock (some with diamond enhancements)
• Chains: Box, Cable Link, Cuban Link, Curb, Dog Tag, Figaro, and Franco styles
• Religious Jewelry: Diamond Chai pendants, Star of David pieces, Evil Eye protection jewelry

Absolutely. We source only authentic materials and our Detroit craftsmen meticulously create each piece with the quality you’d expect from sacred luxury items. All diamond pieces use genuine stones.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption to protect all transactions. Your financial information is never stored on our servers.

Orders can typically be modified or canceled within 12 hours of placement. Please contact us immediately at [email protected] with your order number.

We offer global delivery to most countries (excluding some Asian and remote regions). Our Detroit-based team handles all international shipments with care.

Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking and insurance
Free Shipping: 15-25 business days via EMS for orders over $50

All orders take 1-2 business days to process before shipping.

International customers may be responsible for local duties and taxes, which vary by country. These fees are not included in our shipping costs and are the recipient’s responsibility.

Every item ships in discreet, unmarked boxes with protective cushioning to prevent damage. All shipments include full insurance coverage from our Detroit workshop to your doorstep.

We offer a 15-day return policy from the date of delivery if your sacred jewelry or timepiece doesn’t resonate with you as expected. Items must be in original condition with all packaging and certificates.

Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return to receive instructions.

For hygiene and religious reasons, personalized or blessed items cannot be returned unless defective. All other standard items are returnable within the 15-day window.

Our Detroit-based team understands the importance of your spiritual and luxury purchases. Reach us at:

• Email: [email protected]
• Physical Address: 189 Tully Street, Detroit, US 48224

Yes! Many of our clients send meaningful spiritual gifts to loved ones abroad. Our discreet packaging makes this ideal, and we can include a personalized note upon request (mention in order notes).